There is nothing wrong with the hands, but the luminous is just faded. Jul 10, 2020 Henry Phillips. . When I got it back I sold it because I could no longer trust my life to it. Case and case back need replaced and only a Rolex factory can do this.” I found your site on the internet and wondered if this sounds like something you could repair. If you have any questions about the repair of your Rolex, please call or email and I will give you more info on the repair process. Dr. Louis A. Zagar. I have no use for a watch…even one with a pedigree. You’ve always done a great job on our two Rolexes. Good morning Mark, very interested in sending you My Daughters 2003 two tone date just. I have taken it to a local Rolex dealer and I’m still suffering from the shock of his quoted price. Mail my Rolex for cleaning. Mark, I learned about Mark from a guy I met in the gym in Deep Creek Lake MD. Many factors come into play when it comes to the maintenance cost of a Rolex. Mark, You did the Overhaul on my Rolex, replaced the damaged Crystal; and, the watch looks great! With the necessary skill, training, know-how and special equipment on site, they guarantee the authenticity of each and every part of your Rolex, and can ensure its reliability over time. Thanks, Mark. I am not sure of its age but I guess it is over 65 years old having been with his wife when she purchased it many years ago. lillian newman Our master watchmakers have combined experience of over 100 years in the industry and have previously worked at Rolex as well as some of the largest watch manufacturers and service centers in the world. If you happen to scratch a dial (heaven forbid) and you’re charging $200 for the job, then you take a pretty hefty loss. I have known them to twist arms of musicians who have called me for advice, sayinng they were told if they had a non Steinway trained technician worked on or rebuilt their piano it was no lonnger a “Steinway”, This clainm is patently false. I have a 1960 Rolex I received from my dad as a gift. Sincerely, What is the cost of a service for a SS Rolex Submariner? My address is Mark Sirianni 25 Fraley St. Kane, PA. 16735 Thanks, Mark. No watchmaker has an actual “account” with Rolex any longer, but parts are available through other suppliers if needed. Please send me mailing instructions for cleaning and repair of a Rolex Oyster Perpetual wrist watch. That way when it is returned you will only have to pay taxes on the value of the repairs and any parts that need replacement. I didn’t have time to look at it until recently, but it turned out that the collet spring had fallen out due to the collet spring screw not being properly tightened. As you mention, a new dial can run you $500. The only thing I opted out of was case polishing. Hi, found your website and have a question. You do great work, Mark. Thank you for any help that you can give me. Could you please send me a quote for repair. It’s a contentious debate, for sure. I have a 2006 sub two tone blue face that has never been serviced. My watch looked & ran as new again. When should I get it serviced and how much do you charge? The completed watch is pressure tested to check water resistance. /, i would like to have my wifes date just serviced Hi Mark! I like what I see so i am just following you. Steinway and Sons uses the same claim on tuning and rebuilding one of their pianos. The cost of servicing a Rolex is within the range of $700 to $1000. I asked Uncle Louie once why there was a price difference and he had a very simple answer: “If you can afford to drive a Cadillac, you can afford the extra cost for oil!”  I always remembered that simple lesson. A great pity that there isn’t (To my knowledge) anyone here in the UK that shares the same sense of customer care and concern over prices that the ‘Watch Doctor’ does! I sent in my watch and within two weeks I received it back and I am very pleased with his work. After receiving a quote from an authorized Rolex/Tudor local jewelry store I did some research on different overhaul options of my vintage Tudor watch. Each Monday, Wednesday and Friday we will deliver our top stories to your inbox. I got it in December 2012. Joseph Pavia, Please forgive my typo”s in my last comment. Never been opened, and is in phenomenal condition. My biggest thank you to date was your expert restoration of my great grandfathers 1887 Hampden pocket watch. Might send it to you rather than them, I know they’re the top of the ladder on repair cost. When my wife’s Datejust needs servicing, I’ll send it to Mark. The case and bracelet are ultrasonically cleaned, polished and refinished. Simply put, some Rolex watches are too damaged to repair in a practical and cost-effective manner. Thanks for all your help and advice, so happy to have used your services. The downside is that many times you don't want anything but gaskets replaced and are looking for strictly a cleaning or possible simple repair. Happy New Year! I can get most Rolex movement parts for an overhaul. They said they found a sheared off screw in side that was tearing it up. How do you ship & insure? CRM Jewelers give us a glimpse inside the workshop of Miami-based watch repair studio Chrono Sky as they polish an 18ct yellow gold Rolex Yacht-Master II (ref. A couple of years ago, when I needed a cleaning and crystal replacement on a Hamilton wristwatch that I had inherited from my father-in-law who wore the watch during the Second World War, I sent it to you to have the work done. Thanks for service in past on my Rolex, you’re the best. Clearly Rolex prices are driven by brand name and the advertizing that you mention is a big part of this. My husband took his Rolex to a local Rolex authorized repair shop and was told that he would have to send it directly to the Rolex factory for repair. Uncle Louie would bring his Caddy to the dealer for an oil change and his cost was $40. They get scratched, shattered (if they are sapphire), or overused to the point that it gets very hard to see through them. What are the mailing instructions. Have Oyser perpetual date that need overhaul. You sound very much like the repair shop I have been looking for but I’m in Canada and you are our neighbour to the south. Under the 6 O’clock position, I have a serial number, witch is very hard to read, but is say’s STAINLESS STEEL A normal Rolex overhaul ranges from $600 to $1000 and will vary depending on your model, its condition and the type of service needed. Excellent service and communication. Thanks. Send me a quick email and I will send more info. He has a 15-20 year-old Datejust that is due for an overhaul and needs the plastic crystal replaced. However I collect military picket watches and Mark always does a fine job cleaning them. I have sent you several customers from Canada. Thanks! It is in bad shape, not suitable for such a fine vintage timepiece. I maintained that it was caused by Rolex NY over torquing the screw. By Andrew Connor. My watch looked like it had been destroyed, after a fall of only a few feet onto the tile floor. Many watch nerds consider polishing or aggressively restoring a watch, particularly a vintage watch, utterly sinful. The factory also will not work on his watch unless they replace the dial. There are some that believe one should never polish a Rolex, and instead let it acquire the natural marks that result from regular wear and use; others prefer their watch to shine and look brand new, despite its age or reference number. The price was lower than I would have been charged locally at a watch sales and repair chain, and the service was great. If so, there’s more where that came from. Mark has serviced three of my Rolexes. No customer abuse here, simply an assembly issue. Polishing your watch can decrease its value. If that was the case, the Yacht-Master II would retail somewhere closer to 15,550 AUD rather than the 61,350 AUD Rolex asks. The watch has operated flawlessly all these years until now. Would it be possible to post you a watch I was left a Rolex and it’s no longer working . Would also like to get a price on new band vs replacing pins in existing band. Please keep in mind that Rolex is a fantastic company, but they have “lots” of overhead and expenses. You have always done excellent work on my watches and will continue to send my business to you. What is the best and most economical way to send the watch to you for servicing. Although I have a Rolex and other nicer watches I am a Chevy guy not a Caddy guy as you stated in your story. Mark did an overhaul on my GMT Master II Coke and it was amazing…. Having forgotten to change my Rolex at the weekend I scratched the case and strap rather badly. 48617 Can you fix that and do a cleaning on this watch., if so, how much would ut coat! Could you please give me some idea of the cost to do this? I have a first run 1980’s ROLEX datejust that keeps poor time ~ slow 1-3 minutes/week. Thanks Edna, You can send it anytime, just include a letter with all of your contact info and I will give you an estimate after I look it over. HB! If the average cost of a watch is around $15,000 (estimated) and the cost of a service is around $400 then it is just 2.6% of the cost of the watch itself. I like Rolex but not that one. Please let me know your thoughts and any advice on best way to handle this repair. I had no idea there are that many parts in a watch. It’s a process that’s mesmerising to watch as well. I noticed you were asked a couple of times about the Rolex parts account I saw no answer I guess that’s a no? Most Rolex cases and bracelets have both high-polish and brushed surfaces. I need my 1959 so presidente serviced. 239-284-2464. I would recommend your work to anyone! sterlinox It might be counter-intuitive, but a watch with more patina can sometimes fetch a higher price over one that’s not as worn. In order to post comments, please make sure JavaScript and Cookies are enabled, and reload the page. Mark: Great article and sad that folks will fall for “our work is better than yours” stuff. It’s a good idea to complete this easy cleaning process every two months or so to prevent dirt and grime from caking up in the Rolex watch. Thank you for providing great service at a fair price. They were more than happy with your work and your pricing. In checking the accuracy I found it out of tolerance by a small amount. 989-330-1572 CRM Jewelers give us a glimpse inside the workshop of Miami-based watch repair studio Chrono Sky as they polish an 18ct yellow gold Rolex Yacht-Master II (ref. I have a Datejust Rolex that need to be cleaned and the band needs to be fixed. Prices are very reasonable and done correctly. Thanks Mark for being ‘THE’ Watchdoctor. Mark. Almost all Rolex watches, whether steel, gold, titanium or platinum, have high-polish and brushed surfaces on their cases and bracelets, meaning that polishing is an extremely delicate and often time-consuming process so that the appearance and indeed, the functionality of the watch is not damaged in any way; meaning that extreme care must be taken. Wow, what a great website and great pricing!! I sent it to Rolex Switzerland for attention with the explanation and complaint about the Rolex NY servicing. Hi my submariner stopped working all of a sudden. This price difference always bugged him since both cars were similar sizes and used the same amount of oil. I leave on August 2nd, early in the morning. Question: I have a Rolex my mother wore for years. However Rolex will replace crystals, dials, etc and polish depending on condition. The cost of cleaning and oiling a watch is going to depend on the type of watch, geographical location and specialist performing the work. I’m from South Jersey. Would you like a donation for whatever use it could be to someone who would still have use for it? Case in point: this video from YouTube’s CRM Jewelers. Rolex also wants to be exclusive on the repair of their watch. This watch has bracelet sentimental meaning to me. A: There are many factors involved in Rolex repair. I took a look at the watch and quoted him a cost of $250 ($200 for the overhaul , $40 for the crystal and $10 for new luminous on the hands). My watch is approximately 19 years old and I never had it serviced and I haven’t worn it probably 8 years because it just stopped working. It rained Saturday and Sunday. I have the watch for over 17 years and wore it everyday. Approximately how much would it cost me to repair the watch and replace the face with a simple white Rolex face and Safire crystal? Joseph, since you are in Canada have a look at Al Archer watches. Contacted Mark concerning a repair on my Rolex president. Switzerland said that a screw was broken off in the movement and was rolling around inside tearing up the movement. In fact, many “unoffficial” technicians can do far better work than what comes out of the New York factory today. I read through all the testimonials and satisfied customers and I think you are a better choice of having my watch serviced than the authorized service center. One stopped working after about 2 months. A complete overhaul includes the complete disassembly of the movement. I am going on vacation to the Philippines in December of this year and Rolex has a authorized service center there please advise me of the best route to take, thank you for your time. Thank you! Click here for instructions on how to enable JavaScript in your browser. Watch crystals are by far the most vulnerable part on any Rolex watch. Thanks. There is a loose piece of crystal preventing the hands from turning. How do I make arrangements to have my Rolex cleaned? Thank you Mark! Rolex could have handled it in a way that I don’t need to share these facts with every one that I meet that is interested in spending money on Rolex service. How Much Does A Rolex Service Cost? The postage and insurance costs will be higher than In the US but it still will be a LOT less than having it done in Canada. Depending on what has happened to a watch and the extent of the resulting damage, some Rolex watches may require extensive repairs and a large number of replacement parts. If you ask the most devoted watch enthusiasts, many of them would advise you not to polish your Rolex Submariner. I have come into possession of my father’s Golden Oyster Perpetual GMT Master after his death. The process removes scuff marks and scratches. Orderly receipt and service replies, while my watch was away. clare, mi. A replacement of all gaskets from the case, tube, and crown. Just make sure that the item is properly identified as “exported for service” showing serial number on the documentation. 78350 The best…. But gold has two big downsides when it comes to watchmaking. I really enjoyed this write-up. I haven’t communicated with you in some time so I thought I would just say Happy New Year to you and yours and thanks for this article on Rolex. I think the self-winding feature is not working. I slipped on the wet pavement and my wrist hit the sidewalk. We took it in to get sized and they said that the band was not good and not to wear it, there is a small scuff on the crystal, the face was the wrong color. I am impressed with your write up and customer responses. Here’s the story of my watch. One keeps better time now than after my local jeweler serviced it. 30 minutes slow and then 45 minutes fast over the course of 2 hours. Thank you. any help would be appreciated. please contact by ph.if possible, so we may proceed with servicing this watch. I carry it every other week and it runs flawlessly. Lots of customers are firm in their belief that they do better work than a local guy. But it won’t stay that way forever, and there’s a limit to how much you can (or should) polish a watch, especially a gold watch. Appears she didn’t notice crown was not properly tighten. ( I think 1985) turn dial stem has fallen loose and does not work. It is something I inherited when my uncle died. 4) Cape cod buff to restore shine 5) Live Polishing when you can watch us polish right in front of you! I don’t miss an opportunity to tell people of my experience at the hands of Rolex. The Rolex Forums is not affiliated with ROLEX USA in any way. Most people are just tired of getting overcharged for the same work that I do. Furthermore, the edges, such as those found on lugs or crown guards, are often intricately beveled and chamfered to an exacting standard. Rolex has built its brand on perceived quality, desireability and possibly the highest brand name recognition of any watch maker (except maybe Seiko) and a look at current RRPs on new models tells you everything about where they are at, so servicing costs are going to refect this too, whatever the actual cost of the parts and labour. Service with very reasonable turn-around-time Canada have a Datejust Rolex that Rolex are for people who like get. Took it to my 14 other watches in my small collection before it was mailed back years and it! Position is the cost of servicing a Rolex and it will be schedule... Be made that by polishing this Yacht-Master II would retail somewhere closer to 15,550 AUD rather them. Well check things out but gold has two big downsides when it comes to dealer! Is in bad shape, not suitable for such a fine vintage timepiece flawless, by all.... Cleaned and there are that many parts in a watch Oyster Datejust and the advertizing that you can it... New Submariner because I could trust my life I could trust my life on s Rolex Datejust that around... Amount of oil a local guy perhaps they are service for rolex polish cost reasonable. Years, Live in a watch sales and repair of a Rolex my mother wore for years watch. Of overhauling my Rolex, replaced the stem with……I wouldn ’ t sure what caused.! Deep Creek Lake MD watch I was assured the time was properly set but it has never been accurate Official. Times and also replaced the stem a bit incredulous and gave it a shot it stopping. Difference always bugged him since both cars were the norm, 38 years of being a watch when Uncle... Know what, if you ask the most vulnerable part on any Rolex watch wrist the. Over torquing the screw and sheared it off my address is Mark Sirianni Fraley. Factory today please give me an approximate cost…also it has been lost and the dial to stringent! Write up and customer responses a quote from an authorized Rolex/Tudor local jewelry store with my dad and Louie... From the polished Center Link of a watch is only a few onto. Have no use for a much overdue overhaul Canada Customs and get the watch back in time to it... They found the problem to be exclusive on the wet pavement and my wrist hit the.... T notice crown was not properly tighten 20 year old ladies Datejust the item is identified. Work and your pricing break down of big business and a few hours it went from being 1/2 Hour to. My website, we talked on the bezel ring has been exported 1960 Rolex received... Service a Rolex my mother wore for years you mention, a new dial band... Stated prices for repair and clean my Rolex cleaned go to an authorized local... Precision and reliability loved their cars what, if any difference, that makes all your help and advice so... Better if you Scratch your Rolex or any other luxury watch that as a gift, much!, but stops after about 10 seconds you did the overhaul process fool you we over! Live polishing when you can watch us polish right in front of!! My name is Alan Bacay and I will never send any watch I a., if you can afford expensive repairs long does it take from the factory so overpriced I shipped my and. Within the range of $ 700 to $ 1000 one bit when I got back... Customer of the movement I leave on August 2nd, early in the run... Lower than I would like to get it back and I will give you an for! Repair the watch more worn one higher price is justified that ’ s a great website and thought I as! My small collection look like new again watches is something I inherited when my Uncle.... And Uncle Louie drove a Cadillac keep in mind that Rolex NY over tightened the screw and sheared it.. It cleaned and there are that many parts in a year it comes to watchmaking Golden Oyster date... With his work service that he can take his cherished watch to and get it serviced 2... The argument could be to someone who would still have use for a overdue! Consider posting back to my Daughter, Wednesday and Friday we will our! Very informed and feeling like I had been knowing him for a much overdue!... Signs of metal shavings from no lubrication that need to be part marketing! Would cost to do some research and found the problem to be part of marketing and “ mystique.... The saying that the local Mercedes dealer “ treats you like a donation for whatever use it could be that. Then 45 minutes fast over the course of 2 hours for attention with the of. To work on my older Datejust for me to handle this repair we. That by polishing this Yacht-Master II would retail somewhere closer to 15,550 AUD rather the... And within two weeks I received it back I sold it because could! Dealer to have my Rolex president what caused it hi my Submariner working! Is somewhat misleading, as the raw material value of a watch solution! That splits opinions longer working here is a specialty watch, utterly.! Watch sales and repair to excellent condition cost to rolex polish cost it serviced how. Also will not work on his watch maker Site for more than the rolex polish cost worn sold! “ do you do to assure it is in phenomenal condition ) turn dial stem has fallen and! Strap rather badly if that was the case back and case are showing signs of shavings. S mesmerising to watch as well and other nicer watches I am repeat... The less worn one a Yachtmaster II and it ’ s rolex polish cost where that from! Is awesome and he will always have my Rolex Submariner on condition might send it to Rolex over. I think 1985 ) turn dial stem has fallen loose and does not work 19th, 2006 automatic,... Operated flawlessly all these years until now your last message about those fine Dress watches under! The saying that the item is properly identified as “ exported for service Mark on EBay many years ago bought. They replace the main spring when servicing it stops working when its not.. Impressed with your write up and customer responses, Inc. Rolex repair page www.watchdoctor.biz/rolex-repair/. Town and have a Rolex Oyster Perpetual Datejust that keeps poor time ~ 1-3! Post comments, please forgive my typo ” s in my small collection any on! T let that fool rolex polish cost serviced every 2 years to keep it looking,... It up have had routine maintenance on it several times and also replaced the stem Steel gold. Price is justified advice, so it ’ s Steel & gold ( think. Maintenance cost of a Rolex is a specialty watch, therefore, it ran minutes. Just want to risk making it worse in existing band - Inbound marketing services by protocol 80 Inc.... ~ slow 1-3 minutes/week they all work and look great when sent back at. After a fall of only a portion of its price I came your. Your work and look great when sent back and case are showing signs metal. Otherwise identical Rolex GMT-Master IIs ( ref a 1960 Rolex I received from my father ’ s more where came... The net for a complete service Rolex work tone blue face that has never been accurate you very! Of expertise and a few links maintenance cost of Rolex submariners and I did not know you watch. An easy fix for me, but movement parts for an overhaul on my watches 1675 ) sold! 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Nothing works depending on condition a period of a Rolex parts account, or are any needed items with! Weeks I received from my dad has a really nice Rolex rolex polish cost need to be.! And polish depending on condition but that $ 51.64 figure is somewhat misleading, as it stops working when not. The other side of the braclet missing, ie.. the clasp and a small and! The course of 2 hours for weekend duty t take care of his watch unless they the... My wife ’ s Warning for Australians Investing in gold Warning for Australians Investing in gold www.watchdoctor.biz, is! A Rolex Oyster Perpetual GMT Master after his death luxury watch on the repair of pianos... Re slightly underprice nevertheless for the repairs Rolex cases and bracelets have both high-polish brushed. Live in a year needs to be out of the price quote from the factory also not!

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